FAQ

We’ve been a registered 501c3 non-profit since 2017 and our EIN is 81-3199292.

As of November 2025, we’ve processed over $5M in donations. You can see our list of active groups; we encourage you to get into contact with any of them to ask about their experience with us!

We are pleased to accept both credit card payments and ACH payments, allowing members to pay from a variety of account types. When setting up your membership, you will be prompted for this information.

Not currently; doing so would require establishing a partner non-profit in the host country. If you’re interested in taking on this effort, we would love to talk to you! Contact us at support@giving.group.

We support groups that have donations yearly, quarterly and 3x per year, on an anniversary you (as the group’s admin) choose.

Members should request that their employer send the matching funds directly to the chosen nonprofit. Because matching funds are sent to us in bulk, this helps to alleviate confusion. If that isn’t possible, let us know and we can work out an alternative on a case-by-case basis. See additional information on our Getting Started Guide.

The payment for a group can be any denomination, but the entire group is charged that amount, plus 5% to cover accounting, legal and credit card processing fees. Thanks to our 501c3 non-profit status, our volunteer staff, and the volume of charges we process, we're able to limit our processing fees to 5% as opposed to the upwards of 15% charged by some services.

As of November 2025, Giving Group charges members a 5% processing fee to cover accounting and legal costs as well as the fees charged to us by credit card companies. Thanks to our 501c3 non-profit status, our volunteer staff, and the volume of charges we process, we're able to limit our processing fees to 5% as opposed to the upwards of 15% charged by some services.

If there are any funds in the group’s account that come in up to 30 days from the initial payment date due to new members and late payments, the follow up check will be automatically sent to the chosen charity that the first check went to.

Anyone who signs up within 30 days of the payment date will have the option to be immediately charged for a donation payment. Alternatively, they can uncheck that box when they sign up and have their first payment be the following donation date.

If you look on your account page (linked to via any Giving Group email), the last 4 digits of the credit card on file are listed. If you believe there was an erroneous charge or you weren’t charged for a recent donation and should have been, please send us a message at support@giving.group and we’ll get it sorted out.

If you are not able to locate the receipt that was emailed to you, please contact your group’s admin, providing the email address associated with your membership and which year you would like. They can then resend your tax form from the admin portal under the “Utilities” tab. If you cannot reach your admin, please email money@giving.group from the email address that is associated with your group membership or simply include that email address in your message.

Go to your admin page and there is a link titled “Request Nonprofit Donation” at the top below the group name. Once you click on it, it will take you to the page where you can enter in the charity and payment details.

If your group’s administrator cannot help with your question, please contact support@giving.group for assistance. Please keep in mind that this is a volunteer organization and replies might be delayed.